Refund policy

Return & Refund Policy

At Forgewear, we value our customers and stand by the quality of our products. To ensure a smooth shopping experience, we’ve outlined our return and refund policy below.

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✅ Returns & Replacements (Accepted Cases)

We only accept returns or replacements in the following cases:

* The product arrives **damaged, defective, or incorrect**.

* To raise a claim, you must provide:

* An **unboxing video** from the time of opening the package.

* **Clear images** of the issue and the packaging.

* Claims must be submitted within **7 days of delivery**.

* Once verified, we will ship a replacement at **no additional cost**.

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❌ Returns & Refunds (Not Accepted)

To maintain fairness and hygiene standards, we do not accept returns or refunds in the following cases:

* Wrong size ordered.

* Change of mind or personal preference.

* Incorrect address provided at checkout.

* Refusal to accept delivery.

👉 Please refer to our **size guide** before placing your order to avoid sizing issues.

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📦 Undelivered / Return to Origin (RTO)

* If an order cannot be delivered due to **wrong address, unavailability, or refusal to accept**, it will be marked as **Return to Origin (RTO)**.

* The product will be returned to our fulfillment center.

* To reship the order, you will need to place a **new order with the correct details**.

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💳 Refund Policy

* Refunds are only processed if the product is **damaged, defective, or incorrect**, and a replacement is not possible.

* Approved refunds will be credited to your **original payment method** within **5–7 business days**.

* **Shipping charges are non-refundable**, unless the issue was caused by us.

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⚠️ Important Notes

* Your order will be exchanged and replacement will delivered within 7 days.

* Refunds are not applicable for failed deliveries due to customer error.

* Forgewear reserves the right to make the **final decision** in case of any disputes.

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